Occasionally problems occur with shipped products. We are pleased to accept returns within 30 days as long as the item is new and includes the original packaging. In the event the item is defective and requires manufacturer warranty consideration, please call us. Sometimes the manufacturer will require the item returned for evaluation and sometimes they prefer that the item is field destroyed. Either way, we can handle the return for you. Bikes, skis, snowboards, and clearance items are not returnable.